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Terms & Conditions - Colocation

OVERVIEW.

READ THIS AGREEMENT CAREFULLY BEFORE USING ANY DITA SELIA SDN BHD SERVICE. THIS IS A LEGALLY BINDING AGREEMENT BETWEEN CUSTOMER (referred to herein as “Client or Clients”) AND DITA SELIA SDN BHD. DITA SELIA SDN BHD (hereinafter referred to as “DITA SELIA ”) is a corporation organized and existing under the laws of Malaysia and having its principal executive office Unit 20-07, Menara K1, No.1 Lorong 3/137C, Off Jalan Klang Lama, 58100, Kuala Lumpur, Malaysia. Please note that this agreement is subjected to change, and it is Customer’s responsibility to regularly check for modifications. If Customer signed up for the Service before the Posted/Revised date listed above, the new version will become effective thirty (30) days after the Posted/Revised date listed above. Continued use of the Service constitutes acceptance to the new version of this agreement.

1. CHECKED-IN SERVERS ARE REQUIRED TO PASS THE FOLLOWING REQUIREMENTS IN ORDER TO BE CLASSIFIED AS “READY-TO-GO”

    • Software must be pre-installed. Software installation is prohibited within the data centre. Should software installation be required within the data centre – the clients’ presence is required, and additional charges are applied as “Ad Hoc Tasks” – refer to Table 1.3. DITA SELIA does not allow Software installation within the data centre as the client must be accompanied by a DITA SELIA representative at all times within the data centre.
    • The server is expected to be received with railings, ready to be installed into the rack. Should the server not have the railings in place, and DITA SELIA is not equipped with any spare trays within the data centre, the client will bear the charges of purchasing a tray. The tray invoice will be prepared and expected to be settled on the spot. A tray consumes a chargeable 1U co-location space.
    • Power cables are to be supplied by the client. Power cables can also be purchased from DITA SELIA upon check-in.
    • DITA SELIA will provide a single CAT6 LAN cable with a RJ45 head to each client. All clients are required to provide their own networking cables. Request for cables will be chargeable. Please refer to Table 1.4.
  • 1.1. Server check-in requests must be sent to the respective DITA SELIA department, 2 business days in advance. Malaysia identification card or Passport is required for registration and must be shared with DITA SELIA by the Client for verification purposes.
  • 1.2. DITA SELIA reserves the right to decline server check-in requests should the Client not provide adequate time (2 business days) to arrange and organise the check-in.
  • 1.3. Server check-in will not bear additional charges as long as the server is checked in within normal business hours (Monday – Friday, 9:00am – 6:00pm GMT+8). Public holidays are regarded as out of business hours should they fall on a weekday.
  • 1.4. 2 hours will be allocated to the Client for server check-in within business hours. DITA SELIA reserves the right to impose additional charges to the Client should the server check-in process exceed an additional hour over the allotted time. The allotted 2-hour time frame will commence once the server is within the data centre. Exceptions to this rule are applied for Clients that have full rack co-location services with DITA SELIA, such Clients have full access for an unlimited time-span during business hours.
  • 1.5. Ad-hoc services will be chargeable based on the time taken to complete a task.
  • 1.6. Additional Charges Table:
     
Out of Office Hours Check-In Charges
1 hour(s)
RM300
2 hour(s)
RM450
3 hour(s)
RM600
Additional hour(s)
RM150/hour
Table 1.1
Business Hours Check-In Charges
1 hour(s)
NIL
2 hour(s)
NIL
3 hour(s)
RM150
Additional hour(s)
RM150/hour
Table 1.2
Ad Hoc Tasks Charges
1 hour(s)
RM300
2 hour(s)
RM450
3 hour(s)
RM600
Additional hour(s)
RM150/hour
Table 1.3
CAT6 LAN Cable with RJ45 Head Charges
1m (includes labour)
RM50
2m (includes labour)
RM100
3m (includes labour)
RM150
Additional 1m (includes labour)
RM50/m
Table 1.4
Server Rail Kit Charges
Rail Kit (if available)
RM300
Table 1.5
PSU Cable Charges
Server PSU Cable
RM50
Table 1.6
Tray Charges
Tray
Purchase Directly from Data Centre
Table 1.7

Co-location Equipment Check-Out Policy

2. Server check-outs are expected to follow the following terms:

  • CAT6 LAN Cable with RJ45 Head. Charges apply if cabling remains within the DITA SELIA data centre.
  • Server Railing.
  • Power Cable.
  • 2.1. Server check-out procedure will only commence once the outstanding payment verification is completed by DITA SELIA’s Billing department. All check-out requests must be submitted to billing@ditaselia.my.
  • 2.2. Server check-out requests must be notified to the DITA SELIA Billing department, 2 business days in advance. Malaysia identification card or Passport is required for verification and is to be provided to DITA SELIA by the Client.
  • 2.3. DITA SELIA reserves the right to decline any server check-out should the Client not provide adequate time (2 business days) for DITA SELIA to organise the check-out procedure.
  • 2.4. Server check-out will not bear additional charges if the server is checked out within normal business hours (Monday – Friday, 9:00am – 6:00pm GMT+8). Public holidays are regarded as out of business hours should they fall on a weekday.
  • 2.5. Check-out requests during non-business hours will be imposed with additional charges. The payment must be cleared to DITA SELIA  prior check-out commencement. Please refer to Table 1.8.
  • 2.6. 2 hours will be allocated to the Client for server check-out. DITA SELIA reserves the right to impose additional charges to the Client should the server check-out exceed 2 hours. The allotted 2-hour time frame will commence once the Client is within the data centre. Exceptions to this rule are applied for Clients that have full rack co-location services with DITA SELIA , such Clients have full access for an unlimited time-span during business hours. Refer to Table 1.8
Business Hours Check-Out Charges
1 hour(s)
NIL
2 hour(s)
NIL
3 hour(s)
RM150
Additional hour(s)
RM150/hour
Table 1.8
  • 2.7. Server check-out form must be signed and completed by both the Client and a DITA SELIA representative for confirmation and verification.
Out of Office Hours Check-In Charges
1 hour(s)
RM300
2 hour(s)
RM450
3 hour(s)
RM600
Additional hour(s)
RM150/hour
Table 1.9
  • 2.8. Clients are granted 30 days to remove any server/device from DITA SELIA’s co-location facilities after cancellation or service expiration. DITA SELIA’s will impose a charge of RM100 per month for storage fees, should the server/device not be removed within the 30-day allotted time-frame. All servers/devices not collected after 180 days, DITA SELIA’s deems them as disposable goods and reserves the rights to discard them.

3. DATA CENTRE VISITORS POLICY

  • 3.1. Clients may visit the data centre upon obtaining approval from DITA SELIA’s to inspect their server(s). Clients are required to submit a visit request 2 business days in advance.
  • 3.2. Clients will be escorted by a DITA SELIA’s team member whilst within the data centre.
  • 3.3. All Clients are required to register their details upon their visit with a Malaysian Identification Card or Passport.
  • 3.4. DITA SELIA’s reserves the right to reject visit requests if 2 business days’ notice is not provided.
  • 3.5. For general visits, DITA SELIA’s will allocate 1 hour at its data centre. Please do let DITA SELIA’s know if there are special requests prior to a Client visit. Such special requests must be communicated on the visit request that should be submitted 2 days in advance.

4. POWER CONSUMPTION POLICY

  • 4.1. Clients are required to abide by their allocated power consumption as per their contract/service purchased. Each service package has a unique power consumption provision. The Client may check with billing@ditaselia.my for details of the power consumption attached to the Clients service.
Allocated Power Consumption CX2/PLTPRO Data Centre
1U
0.1kW
2U
0.2kW
4U
0.2kW
6U
0.2kW
10U
0.4kW
21U
0.8kW
42U
1.6kW
Table 2.0
Allocated Power Consumption AIMS Data Centre
1U
0.1kW
2U
0.2kW
4U
0.2kW
6U
0.2kW
10U
0.375kW
21U
0.75kW
42U
1.5kW
Table 2.1
  • 4.2. DITA SELIA’s reserves the right to impose additional charges for over consumption of power. Refer to Table 2.2
Additional Power Consumption Charges
Per 0.1kW
RM200
Additional Power Socket
RM300/month
Table 2.2
  • 4.3. DITA SELIA’s reserves the right to test power consumption of co-location servers if required.
  • 4.4. DITA SELIA’s will provide evidence in regards to over consumption of power if additional charges are imposed.

5. CO-LOCATION MANAGEMENT POLICY

  • 5.1. Co-location services are required to have a 30-day buffer period for cancellation. Client must notify DITA SELIA for co-location service cancellation request 30 days in advance. DITA SELIA’s reserves the right to invoice the Client for an additional 30 days of service for any cancellations that does not meet the 30-day buffer period requirement.
  • 5.2. Clients are required to move their server to a new location within the data centre upon request by DITA SELIADITA SELIA has the best interest in providing the best facilities and solutions for its Client’s, thus, once an approval for the in-house relocation from the Client is granted, DITA SELIA will provision the server updates (IP Address, DNS records and zones) within a reasonable time-frame and make all the necessary adjustments to minimize the effect of the shift on the server user.
  • 5.3. For hardware, software, server related troubleshooting inside the data centre, the Client may submit a request and estimated time requirement request to DITA SELIADITA SELIA reserves the right to decline extended timeframe requests. Approved extended timeframes within the data centre, will incur the following additional charges.
Additional Time Required RM150/hour
Table 2.3
  • 5.4. Clients are allowed one port in the DITA SELIA access switch per service. DITA SELIA will impose additional charges for each port used in the access switch. Clients may be required to provide their own switch if necessary. Refer to table 2.3.
Additional Access Port RM300/hour
Table 2.4
  • 5.5. DITA SELIA has set high standards in providing an all rounded, secure and professional experience at the DITA SELIA co-location facilities. DITA SELIA is nevertheless, not liable for any incidents that may disrupt the servers on location. DITA SELIA falls under no obligation to warrant nor provision the servers. DITA SELIA will under no circumstance be liable for any damages pertaining to any unforeseen causes and/or damages to the servers hosted in its facility centre.

6. POLICY MODIFICATION

  • 6.1. DITA SELIA may modify the policies and procedures of this document by updating the revised version on ditaselia.my, and/or, by notifying the concerned users via email. By continuing to use this service, all updates on the existing policies and/or newly introduced terms are viewed as approved by the service users and bound in agreement.

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