NOC-as-a-Service
NOC is an acronym for the network operations center. In the industry of managed services, it is the monitoring and remediation of various network aspects for businesses. This is where administrators perform the supervision, monitoring, and maintaining of a telecommunications network.
Service Overview
NOC-as-a-service Scope Coverage
- Network Availability Monitoring
- Bandwidth Management
- Device Lifecycle Management
- Preventive Maintenance
- Business Continuity Drill
- Capacity Planning
- Unlimited Phone and Email Support
- Monthly Managed Security & Monitoring Services Report
NOC-as-a-service Includes
- Onboarding installation and configuration
- Logs and event fine-tuning
- 1 year log retention (customizable)
SERVICE OFFERINGS
Network Monitoring
Monitor network solution (Access Points, Switches, Routers, Firewalls, UPS, etc…)
Bandwidth Management
Monitor network’s LAN and WAN bandwidth usage
Device Lifecycle Management
Network devices firmware, hardware support status, and configuration monitoring
Capacity Planning
Detailed analysis on network’s capacity and expansion
Business Continuity Drill
Yearly BCP testing based on ISO27001 standards
Offering Mode
NOC-as-a-Service hosted by provider
NOC on-premise hosted in customer’s environment
NOC-as-a-service Architecture And Design
PROPOSED SERVICE LEVEL AGREEMENT (SLA)
| Severity Level | Definition | Response Time | Response Method |
|---|---|---|---|
| 1 (High) |
|
Within 30 minutes | Phone and Email |
| 2 (Medium) |
|
Within 60 minutes | |
| 3 (Low) |
|
Within 48 hours |
NOC-as-a-service Reporting
| Frequency | Report |
|---|---|
| Monthly |
Monthly NOC & Service Monitoring Report
Monthly summary of previous month’s availability statistics, top port usage, bandwidth usage, number of devices monitored, list of tickets (open, pending, closed), SLA trackers, incident responses, historical trend analysis, and escalations. |
Sample NOC Monthly Reporting
Managed Network and Security Services
Malaysia Government Agency
Problem
- Network documented and configuration is not standardized
- No information on cabling health status
- No configuration management backup
Solution
- We offered our managed services to help document entire network design and standardized its configuration
- Build custom data ingestion and automation program to gather latest configuration and cabling health status on daily basis
Result
- Reduced network downtime occurrence and save cost on cable health check
Managed Network Services
Large Conglomerate
Problem
- Network documented and configuration is not standardized
- No information on cabling health status
- No configuration management backup
Solution
- We offered our managed services to help document entire network design and standardized its configuration
- Build custom data ingestion and automation program to gather latest configuration and cabling health status on daily basis
Result
- Reduced network downtime occurrence and save cost on cable health check
Intergrated AI With Network Monitoring
Network Monitoring
Customized Data Ingestion with Automation
Want to know more about NOCaaS?
Call or click to WhatsApp any of our friendly Sales team below :
016-330 8032
Wani Shaari
017-353 2191
Tasya AbuBakar
